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Privacy Statement

Information Collection

Neonix.net, LLC is the sole owner of the information collected on www.neonix.net. Neonix.net, LLC collects information from our users at several different points on our Web site.

Registration

It is not necessary for an end user to first complete the registration form provided by PayPal (www.paypal.com).  Registering/creating a PayPal account is optional - it is not needed to purchase anything on this website.

Order

It is not necessary that a new user be a PayPal member prior to purchasing any of our products. The user may elect to create a new PayPal account (if they do not already have one - see "Registration" above) and provide PayPal with accurate information in order for the financial transaction and subsequent electronic delivery of our products to occur.  This information is used for billing purposes and to fill customer's orders.  If we have trouble processing an order, the information is used to contact the user.

In the event that the user does not elect to create a PayPal account they will be able to purchase Neonix.net, LLC software via any major credit card. Doing so will require the user to give contact information (such as name and email address) in order to purchase and receive our products electronically over the internet through the PayPal service. This information is solely used to transfer funds from the end-user's Credit Card account to Neonix.net, LLC's PayPal acount.

Information Use

Profile

We store information that we collect through log files and purchasing histories to create a profile of our users.  A profile is information that we keep on Neonix.net, LLC computers and through our partners services - www.paypal.com (which handles all creadit card transactions) and www.payloadz.com (which handles electronic delivery of purchased products).  Consequently, collected information is tied to the users' personally identifiable information to improve the content of the site for the user.  We do not share your profile with other third parties. 

Log Files

Like most standard Web site servers we use log files.  This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information. 

Communications from the Site

Special Offers and Updates

We may from time to time send email updates to all users who have either signed up to our mailing list or have purchased products through www.neonix.net. Established mailing list members will occasionally receive information on products, services, special deals, and/or a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement.  For instance, if our service is temporarily suspended for maintenance or if a product has been updated we might send users an email. 

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Intermediaries

We use an outside service to electronicaly deliver our products, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than to provide purchase information to Neonix.net, LLC

Choice/Opt-out

Users are not automatically entered into our mailing list after purchasing a product. Our mailing list is a pure "Opt-in" system. We will present an opportunity to Opt-in to the mailing list at various locations of the site. We recommend signing up to the mailing list so that our users will be kept up-to-date with product announcements such as upgrades, new versions, or new products.

Users who no longer wish to receive our communications may opt-out of receiving these communications by using the opt-out mechanism on our Mailing List page.

Links

This Web site contains links to other sites. Please be aware that we, Neonix.net, LLC, are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Surveys

Our site requests information from users via surveys.  Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.  Users' personally identifiable information is not shared with third parties.

Security

This Web site takes every precaution to protect our users' information.  When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Also, the servers that store personally identifiable information are in a secure environment in a restricted facility.

If users have any questions about the security at our Web site, users can send an email to .

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Email:

Web site URL: www.neonix.net

 

© 2001-2004 Neonix.net, LLC. All rights reserved

Privacy Statement // Terms/Conditions/License